FAQs

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Frequently Asked Questions (Fly Bird Tourism)

How do I register to become a member of www.fbt.travel ?

To become a member of www.fbt.travel costs nothing. Simply click on the 'Register with Us' button on the left of this page, and within three working days, you'll receive a unique login ID and password from us.

Can I change my user name and password?

Each user name has a unique identity and cannot be changed. However, should you want to change your password you can do this by selecting 'Account Settings' from the drop-down menu next to your name (top right corner of the page) and clicking on the 'Agency Details' tab.

How is FlyBird Tourism different from other online travel portals?

FlyBird Tourism is India's largest B2B travel portal. We offer a wide range of services to our partners, enabling them to serve their customers efficiently, with the right pricing and inventory.

What should I do if I forget my password?

On the home page, underneath the 'Login' button, you'll see 'Forgot Password?' Just click on that, enter your user name and e-mail ID, and we'll e-mail a link from where you can select a new password.

What benefits do members of FlyBird Tourism get?

Apart from vast hotel and flight inventories, and around the clock customer support, you will also benefit from discounts on sales of air tickets, hotel reservations, holiday packages, LTC, insurance and other travel services.

If I need any assistance what should I do?

We have a team of travel and technical consultants ready and waiting for your call. Just dial through to our helpdesk on +91-124-4228990 to access around the clock support.

As a travel agent, can I add my own service fee?

Yes, you can. Just go to 'Account Settings' and in the 'Markup' tab, you can set the service fee for each airline, and for domestic and international hotels.

What payment methods can be used to purchase Travel Boutique Online products through the portal?

You can make payments using credit cards, cheques, Neft, demand drafts or cash.

Where in the FlyBird Tourism portal do I make payments?

To make a payment to your account, you need to click on 'Make Payment' in the 'Accounts' drop-down menu. This will take you to a page where you can quickly and easily pay any amount into your account.

How safe is my credit card information when used on FlyBird Tourism?

Completely safe and secure. All transactions on fbt.travel are protected by SSL (Secure Sockets Layer). This is a secure encryption technology provided by VeriSign, the leaders in the field of internet security.

Can I hold a booking prior to confirming it?

Yes, you can hold a booking for 24 hours. You then need to confirm that booking within the 24 hour period, otherwise the reservation will automatically be released.

How do I produce an e-ticket for my customer?

You can request a copy of e-tickets that have been booked at any time via the fbt.travel portal. Simply access the ticket queue, from where you can print it out or make a request for it to be e-mailed to you.

From where can my customer get their boarding pass?

Boarding passes are given to customers at the time of check-in. Ensure they take their e-ticket and one form of identification with them when travelling.

How can I cancel a flight?

It's possible to cancel flights from within the 'Ticket Queue' screen. Here you need to select the 'Request Change' option for the relevant PNR.

What is the cancellation policy?

Each airline has its own cancellation policy. Therefore, we suggest that you always cancel the flight as early as possible, and certainly no less than two hours before the departure time.

What is the maximum number of seats that can be booked via FlyBird Tourism

You can book up to nine seats at a time (except Jet Lite)

How can I make a request for a group booking?

To submit your request for group travel, please go to and submit the lead form with the requisite details. Our sales agent will get in touch with you within 24 to 48 hours. A minimum of 10 adults travelling together on a single flight will be eligible for a group booking. There is no capping on maximum number of passengers

What are the payment options for a group booking?

Net banking, credit card or cheque can be used as payment options.

Do I get a discount for making a group booking?

Group booking fares may or may not be discounted; however you can be offered different pricing structure that you may find more suitable for your group. Group bookings also offer greater flexibility and added inclusions. These however would vary from one airline to another.

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